Questions?

How do I pay and when?

As soon as you and I settle on what exactly you want, a 50% deposit and a signed contract are due within 3 days of booking your event to hold your date. The remaining balance is due 30 days out from your event. For smaller items, payment is due in full at the time of booking. This will be discussed during your initial consultation. Payment can be made online via the invoice you will receive by email. *See cancelation policy below.

What if I don’t know exactly what I want?

No problem! That’s what we’re here for. Can we tell you exactly what your final design will look like? Not exactly. That’s where you need to trust us! We love ballooning and have a have a passion for design and creativity. What we can promise is that you’ll love the end result!

How far in advance to I need to order?

Optimally, we prefer you get in contact with us as soon as you know you’ll be planning your event. For large installs, we prefer a month or more in advance. This is mostly because that usually requires some planning in addition to the time it takes to special order your colors and any extras you’d like to add to your design.

Deciding on something last minute?

That hardly means your request is out of the question. It may mean you will have to be flexible on colors and/or design, and there will be a rush-order charge. A rush order is considered anything ordered with less than 2 weeks of notice (this also depends on the availability of special request items).

What happens if I need to cancel?

We get it, things happen and things change!

Here is our CANCELATION POLICY:

o  All cancelations must be made in writing.

o   If cancellation occurs 8 or more days from your event, 100% of the money paid toward your event will be credited towards a future event within 6 months of your original booking date. Reschedule dates are subject to availability. NO REFUNDS WILL BE GIVEN.

o   If cancelation occurs within 7 days of your event and production of your arrangements have begun, you will be credited the amount of your invoice, minus a $55/hr fee for time spent working on your decor. The credit will be applied toward a future event within 6 months of your original booking date. NO REFUNDS WILL BE GIVEN.

If things do change, we promise to work with you! We’re here to help you celebrate!